Service & Maintenence

RCS Energy Management enjoys a reputation for market-leading after-sales services and support for all clients.

From application engineering through to on-site installation, commissioning and planned preventative maintenance RCS satisfy all service requirements.

Configuration and Set Up

Delivered by RCS’ nationwide network engineers, including installation, configuration and commissioning attendance.


Many commonly-asked questions can be resolved by reference to our Frequently Asked Questions (FAQ) page.

Technical Information

Installation and user guides for the RCS range can be found on our Technical Download page here.

Technical Helpdesk

The helpdesk facility is available during normal business hours to provide product specific advice and general support information to end users, contract engineers and specifiers.

The helpdesk can be contacted on 01635 231600 or via email at


Maintenance / Planned Service

RCS can offer flexible service and planned preventative solutions to suit all clients requirements.

Whether this is a fully comprehensive 24/7 agreement encompassing emergency engineer availability within agreed attendance times, through to one off visits for specific issues, RCS will have a solution.

All RCS engineers are highly trained and qualified and are located strategically to deliver a quick response.


The provision and selection of correct training courses is essential in ensuring that systems remain optimised.

The relevant courses are available at either the customers chosen site or alternatively at our training facilities in Newbury. Please contact us for course dates and content.

On-Site Field Engineers

RCS has a nationwide network of engineers which offer expert support to all clients and client appointed refrigeration engineers.

The services provided include installation, fault diagnosis, commissioning attendance, system training and auditing.